Report a problem

Your designs and conversations stay in your browser, so we cannot see them when something goes wrong. A problem report sends them to us. You must be signed in. A report is free.

Send a report#

1. Click 🐞 at the top of the assistant panel. Alternatively, click Report a problem… in the account menu.
2. In What went wrong?, write what you did, what you expected and what happened.
3. Examine the three options. All three are ticked at the start:
   • Attach this design (.kerf): the design open in this tab, without its version history.
   • Include the assistant conversation: the messages and tool steps of this project.
   • Include a screenshot of the view: a picture of the 3D view or the plan as it is now.
4. Untick the options that you do not want to send.
5. Click Send report.

When the report arrives, the dialog shows Sent, thank you. If the dialog shows an error, read it and try again later.

If the design is too large#

A design with large imported models can be more than the limit of 8 MB. The dialog then shows the size and the button Send without the design. Click it to send the report with the other options that you ticked.

What we receive#

Each report always has:

• what you wrote, your email address and your user id;
• the app version, and your browser and operating system;
• the units and the region of the project;
• the last 20 error messages and failed commands in the app. For a command, the report has only its name and its error.

Only you and the KerfCraft admins can open a report. We delete it after 90 days. To have it deleted before then, send an email to hello@kerfcraft.app. For more information, see the Privacy Policy.

You can send up to 5 reports in one hour.