# Report a problem

Tell us what went wrong, and send the design, the assistant conversation and a screenshot so that we can see the problem.

Your designs and conversations stay in your browser, so we cannot see them when something goes wrong. A problem report sends them to us. You must be signed in. A report is free.

## Send a report

1. Click **🐞** at the top of the assistant panel. Alternatively, click **Report a problem…** in the account menu.
2. In **What went wrong?**, write what you did, what you expected and what happened.
3. Examine the three options. All three are ticked at the start:
   - **Attach this design (.kerf)**: the design open in this tab, without its version history.
   - **Include the assistant conversation**: the messages and tool steps of this project.
   - **Include a screenshot of the view**: a picture of the 3D view or the plan as it is now.
4. Untick the options that you do not want to send.
5. Click **Send report**.

When the report arrives, the dialog shows **Sent, thank you**. If the dialog shows an error, read it and try again later.

## If the design is too large

A design with large imported models can be more than the limit of 8 MB. The dialog then shows the size and the button **Send without the design**. Click it to send the report with the other options that you ticked.

## What we receive

Each report always has:

- what you wrote, your email address and your user id;
- the app version, and your browser and operating system;
- the units and the region of the project;
- the last 20 error messages and failed commands in the app. For a command, the report has only its name and its error.

Only you and the KerfCraft admins can open a report. We delete it after 90 days. To have it deleted before then, send an email to hello@kerfcraft.app. For more information, see the [Privacy Policy](/privacy).

You can send up to 5 reports in one hour.